Hardware Maintenance

With Endeavor Services Group, you can reduce downtime of hardware and software systems and ensure your technology operates smoothly.

We offer a variety of service levels and options for both parts and labor, providing a single point of contact for systems manufactured by HP, Compaq/DEC, Sun/Oracle, IBM, Dell, EMC, Hitachi, Fujitsu, Cisco, and NetApp, as well as many others. We also provide worldwide coverage with access to over 6,500 service technicians along with an extensive parts depot.

Depending on your unique needs, you can choose from standard and customized service levels. These include 24 x 7 same day service and 9 x 5 next day service. You can also select from our warranty upgrade options – available through our Server Flex Pack program – to enhance your original base warranty for more than 15 leading manufacturers during the OEM warranty term.

Server Flex Pack | Service Level Agreements

Note: Service levels are machine-type and location dependent. All levels are not available on all machines and additional levels of service may be available through special bid.

Server and Storage Break Fix

Dell System Support:

  • Dell PowerEdge
  • Dell PowerVault
  • Dell Power Connect

EMC System Support:

  • Celerra
  • Centera
  • CLARiiON
  • Concentrix
  • Data Domain
  • VNX

IBM Systems Support:

  • iSeries
  • pSeries
  • xSeries
  • zSeries
  • IBM Storage
  • IBM Tape Libraries

HP System Support:

  • Alpha Server
  • HP3000
  • HP9000
  • Proliant
  • Itanium
  • Dec VAX
  • EVA
  • MSA
  • MSL
  • DEC StorageWorks
  • Storage Blades
  • XP Storage Array

SUN/Oracle System Support:

  • SPARC Servers
  • SPARC Enterprise Servers
  • Sun Fire Servers
  • SPARC Enterprise M and T series Servers
  • Sun Fire V and X series Servers
  • Sun Netra Servers
  • Ultra Workstations
  • Sun StorEdge Storage
  • Sun/StorageTek
  • Sun Tape Libraries

NetApp System Support:

  • FAS Series
  • “F” Series

Other OEM Systems Supported:

  • Cisco
  • Fujitsu
  • Hitachi
  • Quantum
  • Qualstar
Service DeliveryEnhancedStandardBasicSelf Maintenance
HP, Sun, IBM, Dell, EMC, Lenovo, NetAPP, Digital
On-site technical support
VMS, AIX, HP-UX, Solaris, Windows O/S supportOptionalOptionalOptionalOptional
CMS 2.0 access
Onsite sparesOptionalOptionalOptionalOptional
Post incident follow-up
Coverage Hours & Response Times7×24 (4 hour)8am-5pm (4 hour) M-F8am-5pm (NBD) M-F8am-5pm (NBD) M-F
Flex Desk supportOptionalOptionalOptionalOptional
Call Center7×247×247×247×24
On-site Technical response7×248am-5pm M-F8am-5pm M-FNot Applicable
Response Times4 Hour4 Hour8 Hour NBDNot Applicable

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