Flexibility & Customization
When it comes down to it, providing flexibility is at the core of what we do at Endeavor Services Group. We do not believe in cookie cutter solutions because we know your technology needs are not the same as your competitors. When you work with Endeavor, you’ll get a custom solution designed exclusively for your company and its unique operating environment.
Responsiveness
Our support team is at your service 24/7. When you contact our call center, you are directly connected to a live operator, who will put you in touch with one of our on-call technical service managers.
The manager will take your information and work efficiently to resolve your issues based upon the service level agreement you have with us. Critical issues will be directed to a support manager within 30 minutes, with status updates provided to you every half-hour.
The Most Advanced Tools
Endeavor uses an array of contemporary tools, applications and frameworks in which to handle the technical needs of our many clients across the globe. We have an array of offerings, including monitoring, managed, and proactive and reactive services, along with a US-based call center staffed round-the-clock with expert support. Whatever your needs, we’ve got you covered.
Access to Senior-Level Technical Professionals
Whether you need a technician to fix a complex problem on site, or a program manager to spearhead an important project, Endeavor can deliver. We have a robust network of experienced technical talent ready to help you. Each undergoes a rigorous background check and screening process to ensure they have the real-world experience and the hard or soft skills you need.
A Variety of Coverage Options
Mission critical support can include up to 24 x 7 x 365 coverage so that you receive around-the-clock access to technicians via our call center. Standard coverage during normal business hours is available 8:00 a.m. – 5:00 p.m., Monday – Friday, excluding federal holidays.