Forward-looking government officials know that, in a digital society, “Policy is the technology and technology is the policy.” Any government service delivered at scale is underpinned by a host of technologies. If the success of these business projects is compromised by poor implementation of technology, then the political objectives are compromised too. Implementing a digital government strategy […]
October is National Cyber Security Awareness Month (NCSAM), and one of the prongs in the three-part theme is for all computer users to “Own IT.” This means staying safe on social media, updating privacy settings, and keeping tabs on apps. Simply put, users need to take better ownership of their data and their online presence […]
Infrastructure and operations (I&O) organizations in the digital era are on the cusp of dramatic change. From the death of the data center to the artificial intelligence (AI) revolution, every new wave of digital has a profound impact on the way I&O operates. And as I&O rapidly evolves from a support function to a strategic […]
Much has changed since the first products were sold online in the 1990s. Early instances of e-commerce focused on the transaction, with little emphasis on improving fulfillment, customer service or loyalty. Then, organizations began to hone commerce operations in response to customer desires, offering features like inventory visibility, product reviews and package tracking. Now, organizations […]
By Jack M. Germain Oct 1, 2019 3:18 AM PT Google’s plans to test an encrypted Internet domain name service (DNS) protocol later this month reportedly have spurred some members of Congress to consider opening an antitrust investigation. They are concerned that the new technology could give Google an edge over competitors by making it […]
In a European car maker’s manufacturing plant, a car rolls off the production line every 90 seconds. One hour of line stoppage due to IT issues means 40 “lost” cars. This is how the IT department puts digital risk in a business context, by reporting on inventory, revenue and other direct business impacts instead of […]
Days before this year’s Prime Day, one of Amazon’s highest-performing global shopping sales, customers in the U.S. and Japan experienced a malicious phishing attack. They received a pdf file that redirected them to a phishing site, tricking users into sharing personal data — including payment and contact details. The incident stirred new conversations around cybersecurity […]
Cybersecurity should be a concern for all businesses — large and small. Cybersecurity also should be a concern for consumers, government agencies, and basically anyone who relies on the Internet in our increasingly connected world. To cite two high-profile examples of mass cybercrime, some 3 billion Yahoo accounts were hacked in 2016, and 412 million […]
Everyone can think of at least one well-known brand that went bankrupt recently because it severely underestimated the impact of digital on its business. Given the speed with which technology trends emerge and grow, it can be hard to differentiate between those that present real opportunities and those that could pose risks. Each technology trend […]
By John P. Mello Jr. Sep 25, 2019 3:15 AM PT Xiaomi on Tuesday introduced a refresh of the Mi 9 Pro with support for 5G and a groundbreaking smartphone with a wraparound display. The Mi 9 Pro 5G (pictured above), with a base price of 3,699 yuan, or US$520, works with 5G offerings of […]