Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that […]
Despite their weaknesses, passwords are still widely used. Easy-to-guess and reused legacy passwords are vulnerable to a wide range of attacks and, by themselves, do not provide proper security for sensitive systems and confidential information. While eliminating passwords has been a long-standing goal, it is finally seeing real traction in the marketplace. “During the past […]
A CIO sitting in the office is trying to decide the most appropriate mix of cloud solutions and whether to use edge computing to manage the integration of emerging technologies like artificial intelligence (AI), the Internet of Things (IoT) or blockchain. The CIO knows cloud will be part of the future, but believes hybrid solutions […]
The days of traditional product management are no more. Digital business has updated the responsibilities of product managers to include managing innovation and rallying relevant stakeholders to evolve their organization’s product strategy. The scope of digital product management has expanded, so IT and digital business leaders must cater to this change. By 2020, organizations that have […]
Like many of you I was fascinated by the Michael Cohen testimony last week in what was more performance art than fact-finding. It tends to be fascinating to watch disgruntled ex-employees testify, but they often aren’t the most reliable witnesses. The personal nature of their termination tends to push them toward exaggeration, and many were […]
“We need to reduce the IT budget” is a sentence that CIOs despise, but hear too often. When they try to defend the cost in front of the CEO and other non-IT executives, all they see is blank expressions, followed by the request to “just make it happen” and ensure that all services are nevertheless […]
Learning to code, regardless of the path a child chooses to take, is crucial today. Research shows us that this knowledge will be important in any career. As both a female leader in technology and a mother of a 10-year old boy, I am acutely aware of its critical importance in both my professional and […]
Today’s culture change programs lack the flexibility needed to enable strategic business change. To aid transformation CIOs and IT leaders need to develop a culture change journey roadmap in 9 steps. [swg_ad id=”17991″] The post A CIO’s Roadmap for <span style="color: #003366;">Culture </span>Change [Infographic] appeared first on Smarter With Gartner.
A buying team at a large manufacturing company saw sales pitches from two different vendors selling similar automation products. The first delivered a solid pitch outlining key product benefits and ended by offering a discount if the company bought by the end of the quarter. The buying team said they’d be in touch because “our […]
Imagine this scenario: Margaret comes into work on Monday, and within an hour, she chats with an online bot to help answer her health insurance questions, uses the speech-to-text function on her mobile phone to send an email to a co-worker and remotely adjusts the thermostat in her office while sitting in a chilly meeting […]