Why Office 365 Administration Service?
There are many benefits using the versatility that Office 365™ provides. Your users are more productive with the easy and anywhere access to the collaborative suite of tools that Office 365™ offers.
However, the administration and support of Office 365 for all your users can be complicated and costly. Planning, implementing, customizing, deploying and troubleshooting Office 365 often requires dedicated IT resources. To successfully use Office 365 to drive productivity, you need an experienced provider to help deploy and provide ongoing administrative support
Service Overview
Our Office 365 administration has a dedicated team providing administrative tasks within Office 365, Exchange, SharePoint/OneDrive administration centers. We interact with Microsoft directly on level2 and level3 issues.
We provide helpdesk access to named users for the submission of Office 365 service requests.
Service Requirements
| Item: | Category: | Description: |
|---|---|---|
| 1. | Office 365 | ESG must have Global Administrative Rights. |
| 2. | End-point (PCs) | Office 2016 is required |
| 3. | Office 365 | Office 365 domain must be set Authoritative and not shared. |
| 4. | Office 365 | Run the domain trouble shooting function in Office 365 to verify all green check marks. |
| 5. | Infrastructure (Server) | Verify a local DNS record has been placed on-premise DNS server. |
| 6. | Office 365 | Extend the 14-day delete holding time to 30-day delete holding time. |
| 7. | Exchange | Verify retention polices. The default retention policies are not enabled until the archive is enabled. If enabled, the archive on a user mailbox, the retention polices will begin to execute. |
Service Features
Office 365 Administrative Functions
| Item: | Task: | Description: |
|---|---|---|
| 1. | Administration roles | Office 365 supports five different administrator roles. These are Global administrator, Billing administrator, User administrator, Service administrator, Password administrator. |
| 2. | Domain verification (and DNS review) | Domain verification, DNS and service record management. |
| 3. | Adding, deleting, and restoring users | Account creation and user management. |
| 4. | Renaming users (no Exchange mailbox) | Simple steps to rename a user account and change the email address with little impact on the user. |
| 5. | Adding/changing licenses | Subscription/license management. |
| 6. | Security Groups | Domain Security groups management for federated services. |
Exchange Administrative Functions
| Item: | Task: | Description: |
|---|---|---|
| 1. | Exchange administration roles | Review of the different Exchange roles for managing Office 365. |
| 2. | Conference Room/Resource Room | Setup and manage a conference room. |
| 3. | Changing a user name and email address | Changing an email is a two-step process. This is how you change the email address of the user accounts. |
| 4. | Adding a user alias | Adding an alias email or changing the default email address. |
| 5. | Shared mailbox | Creating a shared mail box for outlook or smart phone. |
| 6. | Creating a distribution group | Planning and creating distribution groups. |
| 7. | Sending email from an alias email address | Setup of aliases allowing the user to send an email from a different email address than the user’s own email address. |
| 8. | Smartphone Management | Configuring users’ available options. |
SharePoint and OneDrive Administrative Functions
| Item: | Task: | Description: |
|---|---|---|
| 1. | Document Library | Setup of document library. |
| 2. | Groups | Setup of groups. |
| 3. | Users | Add, delete. |
| 4. | Permissions | Create new, edit permission levels for default members group, set unique permissions for a SharePoint or OneDrive Library. |
| 5. | Smartphone Management | Configuring users’ available options. |
Service SKUs
| SKU: | Includes: | Monthly Service Charge: |
|---|---|---|
| MS-O365-ADMIN-10 | Office365 Admin for 1-10 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 65.00 |
| MS-O365-ADMIN-20 | Office365 Admin for up to 20 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 90.00 |
| MS-O365-ADMIN-50 | Office365 Admin for up to 50 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 135.00 |
| MS-O365-ADMIN-100 | Office365 Admin for up to 100 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 265.00 |
| MS-O365-ADMIN-150 | Office365 Admin for up to 150 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 325.00 |
| MS-O365-ADMIN-300 | Office365 Admin for up to 300 users. Includes: User maintenance, Group Support, Domain Settings, Mobile setting, Microsoft case management. | 400.00 |