Whether on-premise or cloud-based, managing and maintaining server infrastructure is challenging; but with Endeavor Services Group, it doesn’t have to be!
ESG’s monitored and managed server addresses many challenges:
- How can I monitor and manage my growing number of servers and users without adding IT staff?
- How can I ensure my servers are secure as possible with the most current patches and upgrades installed?
- How can I do a better job of making sure our business applications are running always, and minimize downtime when a server device goes down?
- How can I ensure my servers and desktops are secure from security threats?
- How do I implement and enforce group policies?
Service Overview
ESG’s Server Management & Monitoring Services (SMMS) delivers high levels of server reliability and uptime through constant monitoring, troubleshooting, timely maintenance and pro-active administrative tasks.
Requirements
| Server Requirements: | |
|---|---|
| Server Manufacturers | HP, Dell, Lenovo, IBM |
| OS Editions | Windows Server 2012, 2016, Linux, VMWare |
| Management Capabilities | Connected Remote Mgmt. Card with GUI console (HP-ILO, Dell-DRAC or IBM-RSA) Installed hardware management agents. |
| Warranty | Current vendor support contract, 9x5x365 – 1 business day response time onsite. |
| Lifecycle | Hardware must not be listed as end of life by hardware manufacturer. |
| Hardware Minimums | 2 GHz CPU, 16 GB ECC Memory Hardware based RAID with a redundant RAID level; (1,5,6,10) 40GB Boot Volume (25% free space required) |
| Power | Must be connected to a UPS with OS communication enabled – Dual power supplies. |
Feature Overview
| Feature: | Description: |
|---|---|
| Monitoring as a Service (MaaS) | Network Operations Centers (NOCs) staffed by trained server administrators to handle most server related incidents. Senior Server Engineer staff may also be engaged if needed/warranted. |
| Software as a Service (SaaS) | Anti- Malware and Antivirus Protection |
| SaaS Window Security Patch Management | All Core Windows OS patches are deployed after the updates pass QA, either by auto- patching or a specific scheduled time or manually once approved by the Customer. In addition to this, available critical application patches will be applied. |
| SaaS Software Distribution | Endeavor can distribute software to Endpoints. This software includes the Management Tool Suite as well as well as 3rd party applications required by our Customers. |
| SaaS Asset Tracking | FlexDesk configuration management tools are used to track basic server information. |
| Change Management | Minimize service downtime by ensuring that requests for changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled and consistent manner. |
| Problem Management & Exception Reporting | Ensuring the right processes are followed at every step to Preventing recurring incidents, and the service disruptions they can cause. |
| Active Directory Management | Includes domain, site and Organizational Unit (OU) management. It also includes Active Directory issue resolution; for example, replication issues or logon failures. |
| Basic Login Scripts | Mapping drives is included. |
| NTFS and Shared folder and file permission management: | Access issue resolution, and shared folder creation. |
| Configuration Management: | The process of identifying and defining the configuration Items in a system. CM is also responsible for recording and reporting the status of Configuration Items and Requests for Change, as well as verifying the completeness and correctness of Configuration Items. |
| Planned and Unplanned Maintenance & Remediation | Maintenance that is performed after a fault, in hardware or software, has been found, to remediate that fault. |
| Proactive Hardware Monitoring & Management | Installed tools and skilled staff, monitor the health, status, and availability of critical components, such as a fan speed, temperature, power supply, CPU, disk utilization, memory, battery, and array status. |
Options
| SKU: | Includes: | Monthly price per server (physical and Virtual): |
|---|---|---|
| FS-MMS-STANDARD | MaaS, Anti-malware, Anti-Virus, Windows Security Patch Management, Software Distribution, Asset Tracking, Change Management, Problems, Problem Management, AD Management, NTSF/Shared Folder/File, Configuration Management, Proactive Hardware Monitoring and Management, planned maintenance and remediation. | 265.00 |
| FS-PaaS | Customized (On-premise, Cloud, Hybrid) | Call |